Last Updated: January 2026
Please read these Terms carefully. By creating an account or purchasing connectivity services from Roamio eSIM ("Roamio", "we", "us"), you ("Customer", "you") agree to be bound by these terms.
Roamio provides Multi-Network IoT and M2M connectivity services ("Services") via resale agreements with tier-1 network operators. These services are intended specifically for commercial, industrial, and fleet applications.
1.1 Business Use Only: You warrant that you are purchasing these services for business or professional purposes. You acknowledge that consumer protection laws (such as the Consumer Rights Act 2015 regarding cooling-off periods) do not apply to this contract.
2.1 No Guarantee: Mobile networks are radio-based and subject to interference, topography, and maintenance. We do not guarantee 100% uptime or specific data speeds.
2.2 Roaming: Our SIMs roam on multiple networks (e.g., O2, EE, Three, Vodafone). While we strive to connect you to the strongest signal, network priority is determined by the local host operator.
2.3 Maintenance: We may suspend services for maintenance or updates. We will provide notice where reasonably possible.
3.1 Data Allowance: Data is purchased in "Pools" or "Bundles". Overage usage beyond your purchased allowance will be charged at the standard rate of £0.05 per MB unless otherwise agreed in writing.
3.2 Monitoring: It is your responsibility to monitor your fleet's data usage via the Roamio Dashboard. We reserve the right to suspend any SIM that exhibits anomalous or fraudulent traffic patterns.
3.3 Fair Use: "Unlimited" plans are subject to a Fair Use Policy (FUP) of 600GB per month per SIM to prevent network congestion, unless a dedicated leased line product is purchased.
5.1 Billing: Services are billed in advance on a monthly subscription basis. Overage charges are billed in arrears.
5.2 Non-Payment: If payment fails, we will retry after 3 days. If payment remains outstanding after 7 days, we reserve the right to suspend connectivity to your entire fleet without liability.
6.1 Monthly Rolling: Unless a specific fixed term is agreed, contracts are monthly rolling. You may cancel with 30 days' notice via the dashboard.
6.2 Termination for Breach: We may terminate this agreement immediately if you breach these terms or become insolvent.
7.1 Cap: Our total liability to you for any claim arising out of this agreement shall be limited to the total fees paid by you in the 3 months preceding the claim.
7.2 Exclusions: We are not liable for any indirect loss, loss of profit, loss of business, or loss of data (including CCTV footage missing due to connection failure).
These terms shall be governed by and construed in accordance with the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the English courts.
If you have questions about these terms, please contact us at:
HVSL Investments Ltd
Email: support@roamioesim.com
Address: Bartle House, Oxford Court, Manchester, England, M2 3WQ